✓ Answers reviewed – 24 July 2026
You can order a free SIM or a SIM with a plan on our website.
If you order it before 3 PM on a weekday (Monday–Friday), it will be delivered by Royal Mail the next working day. This excludes weekends and Bank Holidays.
Yes, you can keep your existing number, and it’s easy to move your number to Lebara.
Follow this simple 3-step process to keep your existing number.
You’ll need to do the following:
Move your existing number to Lebara today!
You have up to 30 days to activate your SIM card with Lebara.
You will no longer be able to use your chosen plan or promotions if you have not activated your SIM within 30 days from your order date.
Yes – Lebara launched eSIM support in 2026. At launch, eSIMs are available for new customers joining with an Apple iPhone Air, with more devices being added over time. Existing Lebara customers can transition from a physical SIM to an eSIM through their MyLebara account.
If you’re a new customer, sign up for a Lebara eSIM-compatible plan via our referral link to get 50% off for 3 months on any SIM-only plan.
If you have a smartphone, your SIM will activate once you put it in your phone and switch it on. If you have a feature phone, dial 5588, and your SIM card will be activated when you hear the automated voice.
If you are having problems using your SIM, check a few simple things to resolve the issue.
Dial *#100# and press the call button to see your number on-screen.
You can also find your number on the back of the SIM card packaging if you still have it.
To activate your SIM card, insert it in your phone and switch it on. You are then ready to browse, or purchase a plan if you haven’t already.
There are three ways to check your balance:
If you think you’ve been overcharged, you can log in to your MyLebara account and check your usage history. To request a refund, get in touch with our customer services team.
You can find all our current rates here.
Dial *#1345* and enter the 12 or 14-digit voucher number, followed by # then press the call button. You can also top-up via the MyLebara app, or buy a top-up voucher or scratch card from your local shop.
Just so you know, entering the wrong voucher or scratch card number could block your top-up service. If this happens, get in touch with our customer services team.
You can find all our current rates here.
Top-ups can take a couple of minutes to update. If it hasn’t updated after four hours, get in touch with our customer services team.
Our online checkout is safe and easy to use. We accept the following credit and debit cards: MasterCard, Visa, Visa Debit, Visa Electron, and American Express.
Pay via PayPal
Select PayPal at checkout and use your account to make a purchase. PayPal accepts MasterCard, Maestro, Visa, Visa Debit, Visa Electron, Discover, and American Express.
Pay in-store with cash or card
There are hundreds of Lebara retailers across the country. You can find one at your nearest high street location.
You will need to have an active plan or top-up on your account to be able to buy an add-on. If you’re still having issues, you likely exceeded the limit of add-ons you can buy, so you will need to buy a new plan.
Browse our plans here if you need more data, minutes, or texts.
Lebara doesn’t currently offer promo codes for existing customers — discounts are reserved for new sign-ups via the official site or referral partners.
Note: NHS, student, and teacher discounts are available occasionally via Student Beans, Health Service Discounts, etc.
If you have the correct balance on your Lebara SIM card, prepaid plans are renewed automatically.
We’ll send you an SMS reminder or an email if you purchased the plan online before your plan renews automatically. If you don’t want to renew your plan, follow the prompts in the SMS.
If you bought your plan online, you can choose to disable auto-renew on MyLebara.
Dial *#1345# from your Lebara mobile → press send → balance shows on screen. Or text BAL to 5588. App users: open MyLebara → home screen shows current balance.
You can cancel anytime — Lebara plans are no-contract by default. Log into MyLebara → My Plan → Cancel Plan. Cancellation takes effect at the end of your current month.
You can change your plan in the MyLebara app → My Plan → Change Plan, or by dialling 5588 from your Lebara number. Changes typically take effect from your next renewal date.
If you don’t have enough funds for automatic renewal, you’ll receive an SMS alert letting you know your plan won’t be renewed. If you want to add a new plan, you’ll need to top-up and text the opt-in code of the plan to 38885.
Lebara has run occasional NHS, student, and teacher offers, typically through:
If you don’t qualify for one of these, our referral 50% off for 3 months is open to anyone signing up as a new customer – no eligibility checks needed.